Direct Routing guides
A Teams Phone connectivity option that uses your own Session Border Controller and SIP carrier. See the glossary entry →
7 guides touch on direct routing.
- Microsoft Teams Phone
Microsoft Teams Phone explained: what you get, the licensing, and the decision that shapes everything — Calling Plans vs Operator Connect vs Direct Routing.
- Migrating Teams voice: Direct Routing to Operator Connect
Runbook for moving Teams Phone from a Direct Routing SBC to Operator Connect: choosing an operator, port vs new numbers, per-user cutover, emergency addresses.
- Teams Calling Plans and Operator Connect
The two simpler PSTN options for Microsoft Teams Phone — when each is the right fit.
- Teams Common Area Phones
How Teams Phone supports shared, deskless phones for reception, warehouses, and shop floors.
- Teams Direct Routing local media optimisation
How Local Media Optimisation reduces latency and bandwidth on Direct Routing deployments by keeping media on the local network.
- Teams Phone Direct Routing deep dive
Direct Routing connects Teams Phone to any SIP carrier — the architecture and the operational details.
- Teams Phone emergency calling
How emergency calling works in Teams Phone — E911 / 112 location, dynamic detection, and country-specific requirements.